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DPC Healthcare

Company Type: B2B/B2C

Company Size: Small

NPS

DPC Healthcare is a member funded direct primary care healthcare organization founded in 2017. The organization specializes in Direct Primary Care, Primary Care, Healthcare, Employee Health, Medical, Physician, and Weight Management. Aiming to "restore the relationship" between the physician and their patient, DPC has a high customer success rate with an NPS of 97.9.

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

Transactional & Relationship

Response Rate

40

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DPC Healthcare NPS Rank & Industry Overview

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.