(
13 points )
Commonwealth Bank of Australia (CBA)'s Net Promoter Score is 10.4 according the latest available source (Roy Morgan, 2021). CBA saw a 16.3 point increase from 2020.
The Commonwealth Bank of Australia is an Australian multinational bank with businesses across New Zealand, Fiji, Asia, the United States and the United Kingdom. Commonly referred to as the Commonwealth Bank (CBA), it provides a variety of financial services.
Download our annual NPS Benchmarks Report here to compare Bank of Australia to others in the financial services industry.
https://www.cmo.com.au/article/633097/cba-delivers-flat-first-half-result-following-scandals/
Yes
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Score Updated February 15, 2018
Date
Update Description
Score Change
Link
02/11/13
Commonwealth Bank of Australia (CBA)'s Net Promoter Score was -10.2 for the six months to February 2013.
-10
04/13/17
Commonwealth Bank of Australia (CBA)'s Net Promoter Score was -3 for the six months to February 2017.
-3
(7 points )
06/14/18
"For example, it is able to simulate what impact “nudging” its net promoter score up five points would have on the types of conversations customers would want."
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CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
