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 What is CustomerGauge? |
CustomerGauge is an automated system that enables organisations to measure customer loyalty, understand customer sentiment, and respond to customer comments. Using CustomerGauge can help organisations get closer to the customer, improve customer relationships and increase profits, most immediately in e-commerce functions. |
| CustomerGauge Features |
Measurement
At the heart of CustomerGauge is a powerful loyalty measurement engine, which calculates the Net Recommender Index (NRI) in real-time... more |
Understanding
CustomerGauge is effective because it brings the Vox Clientis into the organisation, and then provides a method to quantify and sort customer sentiment... more |
Responding
CustomerGauge has a comprehensive Response function to help organisations close the loop with customers... more |
Advanced Analysis
CustomerGauge provides a “Magic Grid” and Pareto (80/20) analysis of responses to identify your best customers... more
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Other Features: Learn about the other features in CustomerGauge here
Available as a web application, CustomerGauge needs no software and the minimum of setup. Typically the system can be implemented globally in less than 30 days.
CustomerGauge is a product of Directness, a leading direct sales consulting organisation based in Amsterdam, NL.
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*Net Promoter is a registered trademark of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld. |
