Q2.
How satisfied were you with the Information
provided to help you make your purchase?
Consider:
- Contact
in store
- Web
navigation, search
- email/phone
contact
|
 |
Q3.
Ease of completing the purchase?
Consider:
- Checkout
- Stock
level
- Help
- Payment
methods
- Technical
issues
|
|
Q4. Delivery
(timeliness, packaging etc.)?
Consider:
- Delivery
time
- tracking
- box
|
|
Q5. contact with Acme
after purchase support
returning goods etc
Consider
- instructions
- plug-and-play
- technical
support
- returns/refund
- Accessory
purchases
|
