Take a look at your top three accounts. Now imagine one of those accounts churned tomorrow. That feeling in the pit of your stomach—you never want to feel that again. The good news? You don’t have to. Say hello to Account ExperienceTM, where B2B CX ingenuity meets intelligent growth.
With our best-in-breed Monetized Net Promoter® technology and powerful reporting suite, you can automate survey delivery, route powerful insights, prioritize follow-up and monetize your account base.
Say goodbye to endless customer reports and focus on what matters most. Combat churn with a holistic, organized view of the accounts that need your immediate attention—and have the biggest impact on your bottom line.
Ask your way—and then dig deep into the data. With our state-of-the-art Survey Builder and reporting suite, you can automate customizable survey campaigns across channels to collect feedback that breeds actionable insight.
Bring structure to the unstructured chaos of your customer data with CustomerGauge text analytics and sentiment analysis. Add richer narratives to account feedback and dig deeper into the reasons behind scores to tell the story in your data.
Go beyond the root cause of an NPS score and uncover the hidden financial value of drivers. Analyze what areas are important to high revenue customers and what to do to stay ahead of the churn that will impact your bottom line most.
Say goodbye to endless customer reports and focus on what matters most. Combat churn with a holistic, organized view of the accounts that need your immediate attention—and have the biggest impact on your bottom line.
Ask your way—and then dig deep into the data. With our state-of-the-art Survey Builder and reporting suite, you can automate customizable survey campaigns across channels to collect feedback that breeds actionable insight.
Bring structure to the unstructured chaos of your customer data with CustomerGauge text analytics and sentiment analysis. Add richer narratives to account feedback and dig deeper into the reasons behind scores to tell the story in your data.
Go beyond the root cause of an NPS score and uncover the hidden financial value of drivers. Analyze what areas are important to high revenue customers and what to do to stay ahead of the churn that will impact your bottom line most.
From bird's eye to up close & personal: Discover unique profiles on every account with access to stakeholder information, churn likelihood, coverage percentage, relevant drivers and so much more.
Stakeholder sentiment can make or break a relationship. Understand your brand perception at every level of a client’s organization with the Organizational Chart view. Not only does this unique business review tool identify CX scores for each stakeholder, but highlights engagement gaps at vital contact levels.
Your dashboard, your way. Get the right information in front of the right people—from program directors to the Chief Revenue Officer—with custom, role-based dashboards. View NPS scores, response rates, retention, churn, text analytics, and more.
Get to the heart of customer feedback with a complete, holistic view of your ongoing case management. Assign cases automatically, track statuses and time to close the loop, determine what drivers played a part, and much more.
From bird's eye to up close & personal: Discover unique profiles on every account with access to stakeholder information, churn likelihood, coverage percentage, relevant drivers and so much more.
Stakeholder sentiment can make or break a relationship. Understand your brand perception at every level of a client’s organization with the Organizational Chart view. Not only does this unique business review tool identify CX scores for each stakeholder, but highlights engagement gaps at vital contact levels.
Your dashboard, your way. Get the right information in front of the right people—from program directors to the Chief Revenue Officer—with custom, role-based dashboards. View NPS scores, response rates, retention, churn, text analytics, and more.
Get to the heart of customer feedback with a complete, holistic view of your ongoing case management. Assign cases automatically, track statuses and time to close the loop, determine what drivers played a part, and much more.
Find growth in all the right places with cutting-edge technologies that predict churn, identify opportunities and track retention revenue with precision.
Breakdown the data silos and get the information you need to predict churn before it happens! Track the health of account relationships with a 360-degree view of your engagement—from support ticket systems to business reviews to CRM activities. All in one place.
Predict and prescribe: Take your account management and customer success to the next level with sophisticated churn likelihood tracking and prescriptive follow-up.
Breakdown the data silos and get the information you need to predict churn before it happens! Track the health of account relationships with a 360-degree view of your engagement—from support ticket systems to business reviews to CRM activities. All in one place.
Predict and prescribe: Take your account management and customer success to the next level with sophisticated churn likelihood tracking and prescriptive follow-up.
All customers are valuable, but not all are worth the same value. Get real-time updates on revenue vs. customer gained/lost over time and track the accumulated retention against your targets.
SWOT analysis offers a specialized view of your plotted at-risk, high-value accounts so you can quickly trigger closed loop actions and save your clients.
Understand how retention gains and losses impact the bottom line performance of your company—from down-sell indicators to revenue opportunities and growth over time.
All customers are valuable, but not all are worth the same value. Get real-time updates on revenue vs. customer gained/lost over time and track the accumulated retention against your targets.
SWOT analysis offers a specialized view of your plotted at-risk, high-value accounts so you can quickly trigger closed loop actions and save your clients.
Understand how retention gains and losses impact the bottom line performance of your company—from down-sell indicators to revenue opportunities and growth over time.
What if you could determine how 1 NPS point impacted your bottom line? With the Revenue Simulator, decision makers can set new targets based on hard data that puts CX and revenue into center focus.
Grounded in the Pareto Principle, the Customer Lifecycle Report offers a unique perspective on the sentiment and revenue distribution of your top 80% and bottom 20% of accounts. Identify which areas of your retention revenue are at risk or require greater investigation.
This dual-purpose feature not only identifies at-risk accounts, but opportunities and areas for revenue growth. Pinpoint new revenue streams and track your progress against targets.
What if you could determine how 1 NPS point impacted your bottom line? With the Revenue Simulator, decision makers can set new targets based on hard data that puts CX and revenue into center focus.
Grounded in the Pareto Principle, the Customer Lifecycle Report offers a unique perspective on the sentiment and revenue distribution of your top 80% and bottom 20% of accounts. Identify which areas of your retention revenue are at risk or require greater investigation.
This dual-purpose feature not only identifies at-risk accounts, but opportunities and areas for revenue growth. Pinpoint new revenue streams and track your progress against targets.
According to Northwestern University, 80% of reviews originate from follow-up emails by companies asking customers to refer or review their product/services. With CustomerGauge, embed review requests in your survey campaigns and harness the power of online reviews with your very own online review platform.
Use the Digital Signage tool to display comments and Net Promoter Scores directly on TVs, iPads, monitors, or web site for your company—or the public—to see in real-time.
According to Northwestern University, 80% of reviews originate from follow-up emails by companies asking customers to refer or review their product/services. With CustomerGauge, embed review requests in your survey campaigns and harness the power of online reviews with your very own online review platform.
Use the Digital Signage tool to display comments and Net Promoter Scores directly on TVs, iPads, monitors, or web site for your company—or the public—to see in real-time.
“We have seen a sharp reduction in churn. Within the last two years alone, we've seen a 50% bump in retention.”
TJ Waldorf
VP of Inside Sales & Marketing
“One of the best vendors I have worked with in my 25-year career. Always hits deliverables and rarely makes mistakes. Very technically competent.”
Joe Bartling
Director of Analytics
“We have moved beyond claiming to be a customer-centric organization - now we have the evidence to back it up.”
Craig Scowen
Market Development Manager
Hassle-Free Integrations.
See the impact CustomerGauge could have on your bottom-line.